1. Are the diamonds or gemstones real?
All our fine diamond or gemstone jewelry is manufactured using the highest quality Natural Diamonds and Natural Gemstones and is inspected by our in-house GIA Graduate Gemologist prior to shipment. Our fine jewelry also comes with a Certificate of Authenticity card. Most of our fine jewelry is covered by our lifetime warranty. For more details, please visit our Lifetime Warranty Page.
2. Is the gold real?
We Guarantee all our gold or platinum jewelry is made entirely of gold or platinum. Gemstones set in gold or platinum merchandises are made entirely of gold or platinum and containing natural diamonds, sapphires, rubies, emerald, or other genuine gemstones. Our fine jewelry comes with a Certificate of Authenticity card.
3. How do I determine my ring size, necklace length, or bracelet length?
In our Jewelry Education Center, you can print out our Ring Size Guide to determine your ring size. Or you can request a Free Ring Sizer. We will mail a free plastic ring sizer to you within 5 to 7 business days once we receive your request. In the Jewelry Education Center, you can also find the international ring size chart, necklace or bracelet chart to determine which size or length of jewelry is perfect for you or your loved one.
4. What is your return/exchange policy?
If for any reason you are not completely satisfied with your purchase, you may return or exchange it within 45 days from the date of shipping. Shipping charges will not be refunded. For more details, please visit our Return & Exchange Page
5. Will I be charged sales tax?
New York State is subject to sales tax. We are required by law to collect tax in states where we have a physical presence.
6. How does my jewelry be packed?
All My Love Wedding Ring jewelry is presented in an elegant jewelry gift box and a jewelry polishing cloth is supplied for ongoing care of the item. We also include a gift card with your purchase making it ready to present to your special loved one.
For more frequently asked questions, please click the FAQs.
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